Refund policy

1. General policy

Mantle software licences, optional update purchases and AI-credit top-ups are generally final and non-refundable. Unused, partly used or expired AI credits are not refundable merely because they have not been used.

We correct duplicate charges and consider other unusual situations individually. Reviewing an unusual situation does not promise a refund in every case. This policy does not limit any refund, withdrawal, repair, replacement or other remedy required by applicable law or Paddle’s applicable terms.

2. Duplicate or incorrect charges

If you believe you were charged twice for the same purchase, contact support@mantlearchive.com or Paddle buyer support. Include the email used for purchase, the transaction or order references, dates and amounts so the charges can be checked. A confirmed duplicate charge will be corrected. Do not send your full card number, card security code, password or licence key.

3. Unusual situations and product problems

Contact support@mantlearchive.com if a purchase was not delivered, a technical problem prevents access, or another unusual situation needs review. Describe what happened and include your order reference. We will investigate and work with you and, where applicable, Paddle to determine the appropriate resolution.

Mandatory remedies for faulty, misdescribed or undelivered digital products are preserved. Depending on the circumstances and applicable law, a remedy may include fixing the issue, replacement or a refund.

4. Consumer rights and Paddle purchases

Your mandatory consumer rights apply regardless of the general no-refund policy. Some jurisdictions provide statutory withdrawal periods for digital purchases; eligibility can depend on the type of purchase, when it was made, and whether digital delivery or use began with the required consent. We do not treat using the product alone as a universal waiver of legal rights.

For purchases processed by Paddle, also read the Paddle Buyer Terms and Paddle Refund Policy. Paddle processes approved refunds through the payment provider. These terms and applicable law determine any additional rights; this page does not replace them.

5. How to request a review

Email support@mantlearchive.com, or use paddle.net for a Paddle transaction. Give the purchase email, order reference and a short explanation. Submit a request promptly and within any applicable statutory deadline. We do not require you to waive a legal right to seek support.

Where a refund is approved, it is normally returned through the original payment method. Timing depends on Paddle, the payment provider and your bank. We do not promise an exact bank-processing time. Entitlements or credits associated with a refunded purchase may be withdrawn or adjusted as appropriate.

6. Cancellation and future charges

Mantle software licences, update purchases and AI-credit top-ups are one-time purchases and do not automatically renew. There is no recurring subscription to cancel for those purchases. You can stop using Mantle or choose not to purchase further update coverage. Uninstalling Mantle, deleting an account, not using a licence or leaving credits unused does not itself entitle you to a refund.

7. Contact

Purchase and refund questions: support@mantlearchive.com. See also our Terms of service and Privacy policy.