Privacy policy

1. Who we are and what this covers

Mantle is responsible for the personal information it processes to operate mantlearchive.com, Mantle accounts, licensing, support and related services. Contact support@mantlearchive.com about privacy, access or deletion. This policy covers these services and explains the difference between your local archive and information used by online features.

2. Your archive and optional online features

Your archive files and local catalog are stored on the drives and locations you choose. Using Mantle does not automatically upload your entire archive to us. Local search, First Pass, transcription and photo editing can run locally without spending cloud AI credits.

If you enable an online feature, the content needed for that feature may leave your Mac. This can include a question, selected media, previews, metadata or derived information used for the requested processing. Optional AI analysis and connected cloud storage or sync depend on your choices and permissions. Review what you enable and the privacy terms of any account you connect. We do not claim that third-party services are governed only by this policy.

3. Information we process

• Account and access information: your email, name or profile information you provide, sign-in and session records, and security settings needed to authenticate you.
• Licensing and trial records: licence identifiers, activation status, update eligibility, computer activations and a hashed device identifier used for licence limits and trial-abuse prevention.
• Purchase and usage records: payment-provider customer and transaction identifiers, order and fulfilment status, AI-credit balances, credit expiry, included-query usage and processing receipts. Payment-card details are entered with the payment provider rather than stored by Mantle’s account service.
• Early-access applications: your email and any application or workflow information you choose to submit. Joining a waitlist does not automatically create an account or grant access.
• Support and diagnostics: messages, attachments and diagnostic information you send, plus the technical and security logs needed to operate and protect the service.
• Optional website analytics: the visit and interaction information described below, after you allow analytics.

4. Why we use information

We use information to deliver the software and services you request, verify accounts and purchases, issue and validate licences, enforce computer and trial limits, maintain balances, provide support and send necessary account or service messages. We also use appropriate technical information to prevent abuse, investigate problems and keep services secure.

Where a legal basis is required, we rely on performing our agreement with you, legitimate interests in operating and securing the service, compliance with legal obligations, or your consent for optional processing such as website analytics. You can withdraw consent where consent is the basis; this does not undo processing that was lawful before withdrawal.

5. Service providers and sharing

We share only the information needed for the relevant service with providers supporting Mantle. These include Hostinger for hosted infrastructure, Keygen for licensing and activations, email providers for account/support messages, and optional AI or cloud providers for features you enable. Google Analytics processes website analytics only after your affirmative choice.

Where you purchase through Paddle, Paddle processes checkout, payment, tax, fraud-prevention and receipt information as merchant of record under its own privacy notice. Mantle receives the order and customer information needed to fulfil the purchase and provide support.

We may disclose information where legally required, to protect rights and safety, or as part of a business transfer subject to applicable safeguards and notice requirements. Providers may process information in other countries; applicable transfer safeguards are used where required.

6. Website analytics and cookies

Essential account/session cookies support sign-in and security. The website also stores your optional analytics choice in your browser for up to 180 days. Google Analytics loads only after you choose Allow analytics. Declining does not prevent normal website use. You can change your choice using the controls below.

If you allow analytics, Google receives technical information about visits, including browser and device details, approximate location, the referring website, page visits and named actions such as opening a feature, playing the tour or clicking early access. Analytics cookies help distinguish visits. The configured analytics events do not send form contents, account details, email addresses, names, query strings or URL fragments.

Advertising signals, personalised advertising and user-provided data collection are not enabled by this website integration. Withdrawing permission stops further analytics collection and removes Google Analytics cookies the website can access. It does not automatically delete information already processed by Google. Read how Google uses information from websites or use Google’s browser opt-out tool.

7. Retention and security

We retain information for as long as reasonably needed for the purposes described here, including account services, licence entitlements, purchase records, support, security, legal obligations and dispute handling. Different records have different needs; this is not a promise that every record is erased immediately when an account is closed.

A limited hashed-device trial history may be retained after account deletion or deactivation to prevent repeated trials. Records needed to establish a permanent licence, financial records, fraud-prevention information and backups may also have to be retained. We use access controls, secure transport and other appropriate safeguards, but no system can guarantee absolute security.

8. Your choices and rights

Depending on applicable law, you may request access, correction, deletion, portability or restriction of your personal information, or object to certain processing. Contact support@mantlearchive.com using the account email where possible. We may need to verify your identity before acting and will explain any lawful reason a request cannot be fulfilled in full.

You can decline optional analytics, disconnect services you no longer want to use, and decide whether to submit content for optional cloud processing. Essential account and purchase messages may still be needed to deliver an active service. Where applicable, you may complain to your local data-protection authority.

9. Policy updates and contact

The effective date is shown above. We will update this policy when our practices change and provide additional notice or seek consent where required. Privacy requests and questions: support@mantlearchive.com.